It is not necessary to change. Survival is not mandatory.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is not enough to do your best; you must know what to do, and then do your best.
All anyone asks for is a chance to work with pride.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Learning is not compulsory... neither is survival.
Whenever there is fear, you will get wrong figures.
You should not ask questions without knowledge.
W. Edwards Deming/Quotes