Technical Writing

Here are eight things you can do to keep your business writing clear and up to date:

1. Use every day words you and your audience understand. You need to impress your audience with clarity, not with words they have to look up in the dictionary. Write “old,” rather than “antiquated”; “certain,” rather than “unequivocal,”; “read,” rather than “peruse.”
2. Omit, tighten or trim old-fashioned phrases. Rather than writing, “This is to inform you,” simply write your message. Use “because,” rather than “owing to the fact that”; write “I’ve just learned,” rather than, “It has come to my attention.”
3. Write the way you speak with the appropriate level of formality. Use a conversational but professional tone. Obviously, you wouldn’t write the too familiar, “Hey Dude, How’s it goin’?” as a greeting for a business e-mail. You might write the words, “Hi Chris,” “Hello Jane,” or “Dear Mr. Johnson,” depending on how well you know the recipient. As you compose the rest of your message, ask yourself if you would use the words you’re writing when you’re speaking to someone in polite conversation.
4. Avoid the passive voice--most of the time. The passive voice is indirect, wordy, and awkward. “The report was worked on by the team,” is written in the passive voice. Why not write, “The team worked on the report”? It’s stronger and to the point.
   
   A few words of caution--You might also use the passive voice when you want to be diplomatic and nonaccusatory: "The fax machine is broken," rather than, "You broke the fax machine."
5. Write concise sentences and paragraphs, but don’t overdo it. A string of short sentences may sound choppy, and paragraphs that are too short may lack substance. Keep your audience in mind as you write only the words you need to make your meaning clear and focused. Sprinkle in transitions, such as “therefore,” “also,” and “however,” to make your sentences flow smoothly.
6. Don’t use clichés. Clichés tell your audience that you didn’t make the effort to express yourself in your own unique way. Furthermore, if you’re writing for an
   international audience, clichés such as, “call the shots,” or “fall through the
   cracks,” may be meaningless.
7. Use jargon with care, only when it’s appropriate for your audience. Jargon is
   language used by members of a profession or followers of a hobby. “Brasstacks,” “gravy plane,” and “TPN” are examples of jargon used in the finance,av iation, and nursing professions, respectively. Jargon is like shop talk, so be sure to limit its use to the specific group you’re addressing.
8. Always proofread your messages. It’s tempting to press “send” on an e-mail
   without looking it over. Check all your messages for correct grammar and proper
   punctuation. Even a forgotten comma can cause confusion: “After typing the
   secretary went home.” Did someone type the secretary? Or did the secretary go
   home after she finished typing? Your audience shouldn’t have to ask either question.

Writing clearly in up-to-date language saves time and money and can prevent misunderstandings. It shows respect for your audience and builds good will. Implement the above guidelines, and your colleagues will look forward to yourbusiness messages. You’ll also enjoy a competitive edge in the workforce.




http://www.dumblittleman.com/2009/01/how-to-keep-your-business-writing-clear.html